Keeping employees fully engaged saves money on recruitment; I can’t prove it, but intuitively, we also know that customers are happier dealing with employees who are experienced, knowledgeable and committed.
What puts employees in high gear and keeps them from jumping ship?
Terry Gillis posits that the two most important things in employee engagement are communication from the top and a chance for employees to progress in their careers.
Here’s a link to her blog post at CareerPartners International.
Yes, communication from the top is a no brainer; one thing I noticed in Terry’s list of communication items is a clear understanding of the vision, core values, strategy and mission. I’ve worked with lots of folks through the years who didn’t know the what’s and why’s, and their companies suffered for it.
Progress is an intriguing reason for employees to get motivated. And employees seem to value it above anything else. (Harvard Business Review)
Real progress is often a series of small victories, and if you can create a culture where everyone cheers on the small victories, big victories will occur.
Patrick Short was engaged enough to write this at 37,000 feet. And yep, he’s flying Southwest. The story on why is in Jill and Patrick’s Small Book of Improv for Business. The link to the book is in the menu at the top of the page.